HuHot Rewards FAQ

Q:Are there any fees associated with HuHot Rewards?
A:No, HuHot Rewards Cards are free, and there is no membership fee.
Q:Do I need a physical card?
A:Once you have signed up online, your phone number will be your account number. No need for another plastic card in your wallet! If you prefer to have a card you can ask for one at your local HuHot and they can link it to your account.
Q:What are HuHot Rewards points?
A:Each full-priced adult grill meal counts as one point on your account. Once you have accrued 12 points, your account will reset and you'll have a reward for a free adult grill meal on your card/phone number.
Q:Can I earn HuHot Rewards points when the check is split?
A:When you and your dining companions split a check, you may each add your meals to your individual accounts (but you may not add both meals to the same account).
Q:Can I earn points when I use a coupon or discount?
A:You can only earn points for full-priced adult grill meals.
Q:Can I earn HuHot Rewards points and redeem them on the same visit?
A:There is a 24-hour processing time-frame that is required to convert points into a redeemable reward, when applicable. However, if you already had a reward on your card, you can redeem that PLUS earn points on the remainder of the bill that you pay.
Q:What about offer notifications I receive via email?
A:In addition to the frequency reward (buy 12, get 1) you will also receive personalized offers via email. To redeem, just give your server your card or phone number. Your surprise & delight offers are automatically loaded on your account.
Q:How do I redeem my HuHot Rewards free grill meal?
A:After you have accrued 12 grill meals on your account, you can ask your server to apply your free meal towards your check. They can look up your account via your phone number or HuHot Rewards card.
Q:What if I forget my HuHot Rewards card, can my points for that visit be added at a later date?
A:If you have connected your phone number to your account you can use your phone number to add and redeem points (grill meals). If you have not added a phone number to your account, you may do so by using the Log In link at
Q:How do I find out if I have points and rewards on my card?
A:Click on Balance Inquiry. Type in your card number and click “submit”. This will show you your current totals for points and rewards as well as recent activity. If you do not have a card, please Login to view your account activity (if you don't have a username or password, please look for an email from us that says "Update Your Profile").
Q:Do I have to use my points once I have earned them?
A:No, you do not. You can save your earned rewards, but if your card is inactive for three years, your credits will be voided. Surprise & delight offers expire after 2 weeks.
Q:If I have an old loyalty card, do I need to get a HuHot Rewards card?
A:No, your loyalty card will work as your HuHot Rewards card. If you would like to start using your phone number instead, you can link your card number to you phone number by using the form at