Loyalty Card FAQ

Q: Are there any fees associated with the Loyalty Program?
A: No, HuHot Loyalty Cards are free, and there is no membership fee.
Q: Where do I get a HuHot Loyalty Card?
A: You can get a HuHot Loyalty Card at any HuHot location EXCEPT Bismarck and Fargo
Q: What are loyalty points?
A: One dollar spent by you equals one point. For every 100 points you earn, a $10.00 reward will be added to your loyalty card the following day. Points are rounded up or down based off of spending. Example: A purchase of $9.51 will round to 10 points. These points will be added to your HuHot Loyalty Card at time of payment by providing your physical card.
Q: Can I earn loyalty points when the check is split?
A: When you and your dining companions split a check, a loyalty card can only be used for one of the checks.
Q: Can I earn loyalty points when I use a coupon or discount?
A: Yes, but only for the amount you pay. For example, if you purchase one $12 grill meal using a 50% off coupon, you will get 6 points for the $6 you spent.
Q: Can I earn loyalty points and redeem them on the same visit?
A: There is a 24-hour processing time-frame that is required to convert points into a redeemable reward, when applicable. However, if you already had a reward on your card, you can redeem that PLUS earn points on the remainder of the bill that you pay.
Q: Do I have to register my card?
A: Yes, to redeem any rewards you will have to register your card. Unregistered cards can continue to collect loyalty points, but the points won’t convert into a redeemable reward(s).
Q: What if I forget my loyalty card, can my points for that visit be added in at a later date?
A: Yes, if you retain your receipt, then bring it with you when you visit HuHot next and a manager can add your points to your loyalty card.
Q: How do I redeem my rewards?
A: Present your loyalty card with your bill and it will be swiped as a form of payment.
Q: How do I find out if I have points and rewards on my card?
A: Click on Balance Inquiry. Type in your card number and click “submit”. This will show you your current totals for points and rewards as well as recent activity.
Q: Do I have to use my points once I have earned them?
A: No, you do not. You can save your earned rewards, but if your card is inactive for one year, your credits will be voided.