What sort of operational procedures and forms are available to me?
We have a variety of electronic forms you can use to help summarize
sales, to control labor and inventory along with other business aids we
or other franchisees have developed to help improve efficiencies. What
sort of opening assistance will I receive?You’ll receive assistance
throughout the entire opening process. We’ll help you with a business
plan. We’ll provide advice as to how you should set up your accounting
systems. We’ll help you select a location, and assist you during design
and construction. Our Opening Team will be on site approximately one
week prior to opening through one week after opening. A smaller opening
team can stay even longer if additional assistance is needed.
What sort of day-to-day guidance do I receive?
As previously mentioned, one of your most valuable tools is other
franchisees. We have franchise conventions where you get to meet and
develop relationships with other franchisees. Often questions that you
direct to us will be re-directed to other franchisees. For example: “I
know franchisee X is dealing with this same situation. I’ll forward this
email to them and inquire as to how they are handling this.” And of
course you’ll receive our Operations Manual and have easy access to our
Operations Department via phone, instant message, email and the
franchise discussion forum.
What about advertising and marketing?
We charge you a 0.5% marketing fee that goes toward the production of
marketing materials available to you. The marketing fund helps produce
television and radio advertising, manages the website, coordinates
HotClub member emailings, and prepares printed materials, such as menus
and in-store promotions. In addition, a marketing committee of elected
franchisee representatives holds regular teleconference to discuss the
needs and interests of all franchisees. As an owner, you are responsible
for costs associated with the placement of any advertisements you run –
i.e. the cost of TV and radio ads, newpaper advertising, billboard
Am I required to buy equipment, supplies, etc. from HuHot?
We do require that you use certain vendors during construction and
for your furniture, fixture and equipment package. We also have an
approved supplier for our proprietary sauces.Beware! Many franchises
require you use certain vendors because they have negotiated kickback
structures. These arrangements often exist with food vendors as well,
increasing food costs and decreasing your profitability. We receive zero
consideration from our vendors, so all cost savings we negotiate are
passed on directly to you. These vendors are required so we can
consolidate our buying power to obtain better pricing or because they
provide proprietary services (e.g. the artist who paints the murals at
May I speak with your existing franchisees?
Yes. You may talk to every single one of our franchisees – and we
encourage you to do so. Not only may you speak to them now, but as a
franchisee you’ll communicate with other franchisees regularly. One of
the most important benefits of a franchise is being able to communicate
with other restaurant professionals (many with decades of experience)
about operational best practices. We do a lot as a franchise to foster
this communication among franchisees.
How do I get started?
First you need to fill out the Request for Information form. Once submitted, you will be contacted by Laura Sporrer, Director of Franchise Development, who will discuss opportunities and provide you with an application.